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My Acc Story - Fran Van Helmond


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#1 BLURB

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Posted 26 November 2015 - 01:23 PM

There will come a day when all of AON's illegal actions against ACC Claimants will catch up to them and their past and present staff members and their corrupt company will have to pay back the millions of dollars it ripped off from the ACC Levy Payers!
 
They Interfered with ACC Claimant's work capacity assessments to ensure exits were achieved for and on behalf of ACC
 
They Destroy / Remove crucial parts of ACC Claimants injury file documents to assist ACC in achieving exiting claimants
 
They intentionally fail to provide all relevant documents to assessors
 
In fact, AON had ACC's blessings and were allowed to do what it took (legally and illegally) to help exit ACC Claimants for ACC
 
And I'm only referring to the 2001 and 2002 time frame when AON were one of 4 contractual case management service providers to the ACC.
 
The above was only the tip of the iceberg of the kind of ACC Claimant case management practices AON NZ Ltd and its staff were practicing.
 
 
2010 - 2011
 
AON is an acredited what-ever its called
 
Over the last year or so, they again manage long term claim files for and onbehalf of ACC
 
I think the name they use is Total Rehabilation Services
 
AON's case managers and branch medical advisors have a bad habbit of interfering with the long term claimants work capacity assessment process .....
 
Dr Robert Percival - AON Branch Medical Advisor 2001 - 2002
(also for ACC/Catalyst at the same time)
 
Leanne Mac Donnell - AON Case Manager 2001 -2002
(I believe she then went to work for Catalyst during the latter part of 2002. Her reward for illegally exiting many long term ACC claimants maybe? There is a picture of Leanne somewhere here onsite.)
 
..... resulting in the ACC claimant being exited and AON pocketing a load of money for their illegal activities for and on behalf of the ACC

Following reproduced from elsewhere
 

Rob Percival....STILL branch medical officer for aon!
aon cm still interferring with claimants assessments , telling Drs what to write on medical certificate! Said Dr doing what aon tell them to do!
Denying entitlements a standard practice for aon. Cm are control freaks! Who have no morals, stoop to the lowest to get what they want, harrassement a continued practice they seem to enjoy indulging in...I guess it make them feel powerful??? 
 
Treat the claimant like they are putting one over them all the time, like a liar. They believe they are doing you the biggest favour by doing anything! Take orders from the company management they are insuring....hence what goes on, has company (who you work for) approval to do whatever they say! No such thing as loyalty from the said company to the employee who is injuried!
cm go behind the claimants backs an disscuss claimant with Drs, providors of rehab ect, alot is done through ph calls so there is NO evidence of this happening, on occasions one of those said providors may let something slip, thats when you will know your being discussed behind your back, an they only have the cm tak on things!
Get EVERYTHING in writeing from them, dont accept ph calls from them,have a paper trail a mile long, you will be surprised how often you need to referr back to it!
 
aon are third party providors for alot of large businesses, an makeing a killing, because they deny entitlements an get claimants off the books for the said com. frauduantly with the lies an crap they dish out to the claimants

 

 

 

Quote

                   Posted 06 May 2011 - 08:15 AM
My ACC file was "managed" by WorkAon in Christchurch from mid 2000 until approx 2001 (unsure exactly). I believe WorkAon denied me my ERC by illegal means by first: returning my Medical Certificate. Work Aon did this as I refused to sign their "Consent Form" and "2 - 3 page Health Questionnaire" (told compulsory/not voluntary). Second, three months later WorkAon letter threatened to cut my already cut ERC if I did not comply within a short period of time (with signing Consent form etc). Third, no final letter received cutting my already cut ERC was received.
 
Inbetween I was denied Review Rights and when Review rights finally granted (on final threat to cut already cut ERC) and matter went to review - the issue was confused.....
 
Communicate with Workaon only in writing ...
Take support person to all meetings (always) ...
Use telephone and personal recording devices for any phone calls/interviews (even if have support person with you)...
 
I have very interesting memos on my ACC file regarding their actions/inactions and refusal to give review rights - signed by Alison Maloney and others.
 
PM with part of country you want a lawyer in..
 
Fighter for justice

End quote

 

 

Quote

                   Posted 06 May 2011 - 12:45 PM
a question please for those of you who have had the misfortune of dealing with AON
 
which Doctors do they use to "mangle your case"
 
not the same ones acc use????
 
Is AON a subsidiary of ACC????
 
I thought they were a private, worldwide insurance company, and i spent some time last night trolling through their site, to find a link between them and acc!
 
IF they are not linked to acc at all, how come, one of the acc contracted toadies, can also be a toady for AON, double dipping and conflict of interest!!!!
 
'thats why I need the info on CRS associates....it would mean a toady is contracted to 3 separate agencies, holy crap, id like his freaking salary!
 
conflict of interst id FRAUD!

End quote

 

Quote

                   Posted 06 May 2011 - 01:01 PM
Aon have their own company Doctors from the companies they are insuring as well as well known toadies like Antonaidis and Turner
They are very good at handing back ACC45's and Med certs stating that these are ACC problems.
A very difficult company to deal with, corrupt and many acts of fraud that we have evidence of.
Be totally aware you need to be up on the ACC legislation as well, they wll try and pull the wool over your eyes.
 
If and when ACC is privatised and AON get the majority of cases, well, ACC will seem like a Sunday afternoon stroll compared to these corrupt tigers.

End quote

 

 

 
This topic is an ongoing project.


  • 0

I have many issues with the way AON, Catalyst and ACC managed my 1992 lower back injury claim between 2000 and 2002.

Not only did Leanne MacDonnell & Dr Robert Percival interfere with the assessment process, they wrote lies about me in my files.


#2 BLURB

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Posted 26 November 2015 - 01:25 PM

----- Original Message -----
From: Fran Van Helmond
To: Sandra McMurdo
Cc: Gabby Boag ; Jan White
Sent: Sunday, September 28, 2008 3:53 PM
Subject: Fw: Letter as Requested


28 September 2008

Fran Van Helmond
RD4
Waiuku

Sandra McMurdo
Branch Manager
ACC Manukau & Papakura

Re: Letter as requested

Dear Ms McMurdo

Thank you for your email (attached) dated 26-09-08 (one of two received) and of which was followed up by your hardcopy letter, signed by Mr Alex Thomson, and dated 25 September 2008 (dated 25 September 2008, whisked to me by NZpost and received here Saturday 27 September 2008) of which the body/subject being quoted and referenced is the following:


Dear Fran Van Helmond

As agreed ACC is prepared to review your claims in order to ensure ACC entitlements have been investigated.

To do this ACC needs to request from archives all (7) claims. Medical information will need to be requested from any medical professional you have seen for these claims.

Once all information has been received, this will be reviewed by a multidisciplinary panel which will recommend the next steps prior to referring to an appropriate specialist(s).

As agreed this process will start as soon as you have signed and returned the ACC2 `Acceptance of responsibility' form at the back of the booklet "How we can help you with your recovery". A copy of the signed form will be returned to you.

Due to the number and age of some of these claims, ACC cannot guarantee how long this process will take, however, we can assure you we will be making this a priority for your.

Regards.

Alec Thomson Case Manager
Please quote claim number -- when contacting us.
CM03 Page 1 of 1


Ms McMurdo

As all parties involved agreed that all appropriate information was already at hand, and if any further information was needed, the Reporting Specialist would request that information as and when.

Now that is sorted, please commence the process and make the referral.

Please ensure you provide as much information that is required by the Assessor when making the referral Ms McMurdo, this will save time.

I will ensure I take and have with me all appropriate info including all medical info, including all mri and x-ray films and reports that I have dating back to 1992 when I personally attend this assessment for examination and questioning!

It may be that I will also provide information re the knee injury I think it was 1983, I reviewed it 1994, and I believe ACC forgot to get AON to also manage that one at the time they were involved during 2001 and 2002

It seems that this was/is an active claim, and will be until day dot as per what the reviewer wrote, bless his kind soul, so as this injury wasn't taken into consideration, whilst it should have been, during the 2001 and 2002 exiting wcp round I was forced to participate in, so because of that in reality ACC's Decision made in July of 2002 and which came into affect Oct 2002 is nullified due to the process being flawed!

Not all current and active injury info was made available for an informed decision to have been made.

i.e. the knee file .... knee injury medical info ... reviewers Judgement etc etc

As taking that serious issue around the merry go around also for the next few years is totally unnecessary and time wasting, lets just go straight to game over and do as what Mr Thomson and I both agreed to as what is going to happen

Please start the process without further delay Ms McMurdo.

This email is the only notice I can give as I have no ink for my printer Sandra. In fairness, I shall post this communication on the forum also. Then others can follow the speedy progress, transparently, like a reality show and also that may encourage you not to even think about attempting to screw me again, is that now understood?

As an ACC employee Ms McMurdo, may I remind you that you are the Claimants Servant and the Claimants are your Masters, not the other way around! You get paid to look after my best interests, NOT the ACC's!

I also look forward to your admended letter which will list and acknowledge what really was discussed and agreed with Mr Thomson by return email.

Thank you

Fran Van Helmond
RD4
Waiuku

==============================
----- Original Message -----
From: Sandra McMurdo
To: blurb
Sent: Friday, September 26, 2008 3:56 PM
Subject: Letter as Requested


Hi Fran
Many thanks for the phone message confirming you got my email.

Attached is a copy of the letter that is in the mail to you.

Have a nice weekend Fran, looks like we my get a bit of sun.


Regards
Sandra McMurdo
Branch Manager
ACC Manukau and Papakura
09 915 1702


  • 0

I have many issues with the way AON, Catalyst and ACC managed my 1992 lower back injury claim between 2000 and 2002.

Not only did Leanne MacDonnell & Dr Robert Percival interfere with the assessment process, they wrote lies about me in my files.


#3 BLURB

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Posted 26 November 2015 - 01:31 PM

Originally posted elsewhere 14 November 2007 - 05:02 AM

 

Most will remember that a few months ago I posted something to the affect of my ACC Case Manager Joe Sio (Manukau branch) stating to me that he had spoken to my doctor on "a number of" occasions.

My doctor was saying different in that he had never spoken to Joe Sio about me.

This led me to request a full copy of my Injury File from Mr Sio, in particular from the date he took over the management of it.

I made the request around August 9 2007 and have yet to receive it, infact, yesterday when I finally spoke to him he denied ever receiving such a request.

During my next visit to my doctor, I took a support person with me. For some reason the doctor now said he had spoken with Joe Sio.

I have a suspicion that one of the reasons Joe Sio choose not to give me a copy of my file is that he had not noted the calls made to my doctor, and has now entered just the one call. I believe this was done after he consulted with my doctor so the facts would add up etc. ie One call, subject was, and when the call was made etc.

Last evening I wrote an email to Mr Joe Sio and advised him that after reviewing all the recordings I had made of our phone calls, his previous "a number of" occasions had suddenly changed to just the one call.

What I'm trying to say here is this =

Where they write or say "Be frank and open with your case manager", DON'T!

All you're doing is tipping them off to what you're onto allowing them an opportunity to fix things to their advantage!

This was my mistake with Leanne MacDonnell when she was with AON.

She knew about the problems I was having, not only with my lower back, but also with my hands, arms, shoulders, knee and upper back/shoulders etc because I was "Open and Frank" with her!

This allowed her and Dr Robert Percival to make sure that Walls and Sprott were aware I may be trying it on with all this stuff when I had my assessments.

Anyone else ever experiance this sort of bullshit from the ACC, or suspect it was going on behind your back?

The Claimant who told me that Joe Sio was a little fat lazy so and so was totally right!

I'll add that he's also not very honest in his dealings with his clients.

On another note, Mr Ollington who was branch manager at Takapuna is now at Manukau.

Sandra Mechen, ACC Legal person, is also legal adviser at the Manukau branch.

I wasn't aware of this (about Mechen also being involved with the Manukau branch) at the time we first met with Joe Sio. I only questioned him about this a month or so (maybe longer) after we had our first meeting with them.


  • 0

I have many issues with the way AON, Catalyst and ACC managed my 1992 lower back injury claim between 2000 and 2002.

Not only did Leanne MacDonnell & Dr Robert Percival interfere with the assessment process, they wrote lies about me in my files.


#4 BLURB

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Posted 26 November 2015 - 01:33 PM

Continued from above post
Originally posted elsewhere 21 November 2007 - 08:21 PM


Mr Ollington, whom I spoke with yesterday on the phone assure me he was going to courier the requested file to me, later that (yesterday 20 Nov 2007) afternoon as it was ready (been copied etc including censoring/editing I guess).

Its the day after now, 8.15pm, and its not arrived yet!

Mr Ollington also advised me yesterday that it was his last day at Manukau. He is going to another branch. You guessed it, I've been shitted on again!

Where's Joe you ask? .... he's been on a 2 day training course. Should have been back today.

I've requested a new case manager. Joe doesn't return my calls, nor does he respond to my emails, nor does he give me a copy of the file when asked! Total waste of time. Spends his time in dictating to dr choy what he can help me with and what he can't! .... behind my back!

Agrees that I've been scammed but values his job too much to help me! That's what he said!


  • 0

I have many issues with the way AON, Catalyst and ACC managed my 1992 lower back injury claim between 2000 and 2002.

Not only did Leanne MacDonnell & Dr Robert Percival interfere with the assessment process, they wrote lies about me in my files.


#5 BLURB

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Posted 11 December 2015 - 09:19 AM

I published the following in another forum some years ago

 

 

In early 2003, I lodged a complaint to the ACC Complaints person, that being a Steve Wagner (who is now employed by the Inland Revenue Dept), regarding a very disturbing entry made onto my ACC file by my then Case Manager, Linda Watling.

Linda Watling had written, for all to see who read the file, that I had allegedly left a message on her voice mail ... something to this effect ...

Hope you break your f--king neck

As soon as I read that I complained but Wagner and others merely fobbed me off.

In her written response to Wagner, she wrote that her Team Leader instructed her to delete that alleged message!

Since 2003 I have been slowly gearing up for legal action against Linda Watling, and others, for making false allegations against me.

Recently, Pansy Wong the associate minister for ACC wrote stating that the ACC Complaints had no right to fob me off etc .... at long last these ministers are taking notice

By the way, the false allegation was made to intimidate me because I had hooked onto several issues on how my file was being managed by the Private Contractor, AON and Leanne MacDonnell!
 


  • 0

I have many issues with the way AON, Catalyst and ACC managed my 1992 lower back injury claim between 2000 and 2002.

Not only did Leanne MacDonnell & Dr Robert Percival interfere with the assessment process, they wrote lies about me in my files.


#6 BLURB

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Posted 11 December 2015 - 09:27 AM

The following is reproduced from accforum dot org and was published in response to the post above
 

Blurb, My file was under WorkAon from mid 2000 until late 2001. I believe many, many things were done incorrectly. My ERC was cut as I refused to sign a Consent Form AND 2 -3 pages Health Questionnaire. ERC cut by refusing to accept my new Medical Certificate. Three months later a final threat to cut ERC in 1 - 2 weeks if do not comply. I believe my ERC was cut illegally. At Review I lost. WorkAon stated that Health Questionnaires voluntary - I believe it was compulsory. Privacy Commissioner reply not very helpful (2001 complaint) - although better than recent times. To date I have not received my ERC for this 1 years 9 months period. File sent back to ACC. Alison Maloney as Branch Manager replied to a request for this money by saying I had received a letter from ACC dated .... which I can categorically state I never received. At time this letter did not show on computer file - later on it did. I leave you to your own conclusions.
From life experience I believe some people in many spheres of life use allegations as a people management tool. If they do not like you - well..........
Have you tried an Ombudsmans investigation? Another possibility could be Defamation or Misfeasance in Public Office (Duty). Legal action difficult to do without vast resources - as I know.
There must be some lawyers willing to assist on a contingency basis surely!


  • 0

I have many issues with the way AON, Catalyst and ACC managed my 1992 lower back injury claim between 2000 and 2002.

Not only did Leanne MacDonnell & Dr Robert Percival interfere with the assessment process, they wrote lies about me in my files.


#7 BLURB

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Posted 11 December 2015 - 09:30 AM

And another
 

Blurb, My case manager at WorkAon was Paul Garvey. At first meeting with him I was presented with a Consent Form, IRP and 2 - 3 page Health Questionnaire. I believe I was told that signing all of the forms was required. I refused - sought legal advice - laid a complaint with Privacy Commissioner. The Privacy Commissioner's reply!! is I believe available on the internet (2001 year). I was not satisfied with response - but failed to take matters further. I now wish I had. In 2002 I reluctantly signed ACC167? Consent Form in order to get my ERC back.
Today I get ERC - but who knows in the future.
ACC now refuse to accept either: amendments to ACC2/ACC167 consent forms OR accept Supplementary Sheets.
One wonders why ACC need a signed ACC2/ACC167 Consent Form if everything they do is already enshrined in Legislation!
I believe Alison Maloney also worked at WorkAon at that time (later working at Northwood LTCU).
More in the future.


  • 0

I have many issues with the way AON, Catalyst and ACC managed my 1992 lower back injury claim between 2000 and 2002.

Not only did Leanne MacDonnell & Dr Robert Percival interfere with the assessment process, they wrote lies about me in my files.


#8 BLURB

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Posted 11 December 2015 - 09:33 AM

Many have gone to the Ombudsman and many have been disillusioned by the Ombudsman ... in others words the Ombudsman is as useless as tits on a bull when it comes to ACC matters.

After Janet Pike was murdered (in 1996?) ACC supposedly beefed up their security for staff

The following is a letter recently received

And I say again - I HAVE NEVER EVER, NOR WILL I EVER LEAVE SUCH A MESSAGE ON ANYBODIES VOICEMAIL REGARDLESS OF HOW FRUSTRATED I GET AT TIMES WHEN DEALING WITH THE ACC BULLSHIT AN LIES

Please note the use of the words "YOU" and "YOUR"

 

16 April 2009

Mr Fran Van Helmond
xxxxxxxx
RD4
WAIUKU 2684

Office of the Complaints Investigator
Wellington Office
PO Box 242, Freepost 264
Wellington
New Zealand
Freephone 0800 650 222
Facsimile 04.918 7580
Email complaints@acc.co.nz
www.acc.co.nz

Dear Fran

Your email to the ACC Minister 10 September 2008

Your request to the previous ACC Minister, Hon Maryan Street, was recently referred to this Office for our information and consideration.

In your email, you wrote you had not received a response to an earlier request for information, addressed to Hon Ruth Dyson in 2003. You had asked for a recording of a voice message you left on Linda Watling's telephone, which was noted as being of an unsavoury nature. Hon Dyson referred that matter directly to ACC for response at the time.

As a result of your ongoing requests for this information, ACC have again looked into this issue. I can confirm there is no recording of your voice message available. Your call went through to Ms Watling's voice messaging system at the time, but was not saved or taped. ACC uses telephone systems that allow clients to leave voice messages for staff when they are unavailable. These recording systems do not retain messages indefinitely, nor are they stored in a central database. Standard practice is to delete a phone message after it has been heard and actioned.

In your case, the telephone message would have been listened to and deleted. It is unlikely you will have received a response. There was clearly nothing for ACC to respond to, and it seemed you were using that opportunity to express your frustrations.

You have asked why ACC did not lodge a complaint with the Police about your voice message. Fran, I am uncertain as to what you are trying to achieve by asking this question. The reality for ACC staff is that they are, at times, subjected to offensive communication from clients. This is not acceptable. However, the action taken in response to inappropriate communication from a client is not necessarily a complaint with the Police.

ACC has in place robust systems to support staff to deal with difficult situations. Each incident is considered on its own merits, and staff are consulted, as to the affect the unreasonable or personally abusive client behaviour may have on them. As I am sure you will appreciate, we all react to situations differently. What is personally offensive to one, may not be to another. Where the staff member reports feeling physically threatened by a client's unreasonable behaviour, ACC will provide support to lodge a complaint with the Police. In this instance, however, while your message was deemed offensive, it was not felt that staff were at risk of physical harm from you, and so the Police were not involved.

As an employer, ACC takes its Health and Safety responsibilities seriously. Where there is a pattern of unreasonable client behaviour (e.g. offensive language, personally abusive communications, and threatening behaviour against staff), action is taken to ensure staff feel safe in their roles. One of these strategies, as you are aware, is to manage communication to and from the client. ACC certainly expects its staff to behave in a profe..ssional and ethical manner at all times. Unfortunaately- we cannot guarantee the clients they deal with will respond in kind.

In closing Fran, ACC does not have a recording of your 2003 voice message to Ms Watling. Nor did we consider it necessary to lodge a complaint with the Police at the time. Had this call been received today, it is more than likely the same action would have been taken � ACC would not lodge a complaint with the Police. We would, however, contact you to advise this type of communication is unacceptable.

Moving forward Fran, I will also take this opportunity to re-iterate the following:

� Your emails to ACC are being diverted to a central email box, which will now be checked daily;
� We will only respond to new issues raised;
� Where the issues raised have previously been addressed fully by ACC, no response will be provided;
� Where your issue relates to a new case management or new entitlement issue, it
will be re-directed to the ACC Manukau Branch for consideration of a response;
� ACC will respond to you by normal post;
� ACC remains unconvinced that you can engage with staff in a meaningful manner over the telephone. Accordingly, the communication restriction that you can only contact ACC staff in "writing, remains. You can do this by email or post; and
� I note that Ms McMurdo mentioned these communication restrictions to you in her letter dated 30/09/08.

I trust this letter explains ACC's handling of your 2003 voice message, and clarifies our current approach to your claim.

Yours sincerely

Gabby Boag
Chief Complaints Investigator
Cc: Ms S McMurdo, Branch Manager, ACC Manukau

 

The term "compounding interest" comes to mind .... more like "compounding bullshit on the already contaminated files"

I must be really pissing them off by not walking away from this .... but how can I?

When I saw what was written (the allegation) I immediately requested a copy of that message as I KNEW VERY WELL THAT NO SUCH MESSAGE EXISTED and that was when they said they destroyed/deleted it!

Go figure people, this is what they do when Clients get close to exposing the many scams they (ACC + AON + CATALYST now called the Long Term Claims Unit) used to exit Clients during 2001 and 2002

THIS IS THE SORT OF ACC BULLSHIT THAT PUSHES SOME ACC CLIENTS TO END THEIR LIVES


  • 0

I have many issues with the way AON, Catalyst and ACC managed my 1992 lower back injury claim between 2000 and 2002.

Not only did Leanne MacDonnell & Dr Robert Percival interfere with the assessment process, they wrote lies about me in my files.


#9 BLURB

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Posted 11 December 2015 - 09:39 AM

The following is reproduced from accforum dot org and was published in response to the post above
 

So ACC are one of the very very few that do not record conversations for future reference? hmmmm Yeah right - totally agree with you - what a load of BS. I would think with all their technology they would have installed a voice recording package on one of their servers to record calls, as do many businesses in NZ


  • 0

I have many issues with the way AON, Catalyst and ACC managed my 1992 lower back injury claim between 2000 and 2002.

Not only did Leanne MacDonnell & Dr Robert Percival interfere with the assessment process, they wrote lies about me in my files.


#10 BLURB

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Posted 11 December 2015 - 09:43 AM

Background history In brief (to the best of my knowledge without referencing the many communications - letters - I sent on the matter)

July 2002 - Linda Watling forced me to drive my unregistered and unwarranted car to Workbridge office in Manukau City so she could hand me their decision letter

During that meeting she stated that her brother-in-law got rid of all his debts by bankrupting himself and I should look at doing that myself when my weekly ACC entitlements ceased 3 months later, that being Oct 2002

This meeting and what was discussed was not recorded/documented in my file

After I requested this information the above false allegation was made against me




I was informed by a person at ACC CEO dr Jan Whites office that [the above information would] be brought to her attention.

My opinion is that since Dr Jan White became CEO during 2005 nothing has changed for the better.
  • 0

I have many issues with the way AON, Catalyst and ACC managed my 1992 lower back injury claim between 2000 and 2002.

Not only did Leanne MacDonnell & Dr Robert Percival interfere with the assessment process, they wrote lies about me in my files.